Frequently Asked Questions
Are you really completely peanut and tree nut-free?
YES!! We carefully source our products and ensure that they are not manufactured in facilities with nuts to prevent cross-contamination. We don’t allow any nuts on our premises either.
Do you offer sugar-free or low-fat sweets? Do you offer whipped-cream cakes?
No, we currently don’t use any sugar substitutes. All of our cakes are covered in our Italian meringue buttercream. We do not offer whipped cream. However, our Italian meringue buttercream frosting/filling is very light/fluffy since it’s made with cooked sugar and egg whites (not confectioner’s sugar like most American buttercreams). It has the consistency of whipped cream or a mousse (when left at room temperature).
Fondant vs. Buttercream – do you make your own marshmallow fondant?
Many clients who have previously had a bad experience with fondant say it was too thick and sweet… “looks great but tastes awful.” At SSC, almost everything is made onsite, including our Buttercream and all our cake flavors. However, we do not make our own fondant – we use Satin Ice fondant, which is nut-free, vegan, and gluten-free. We cover our cakes in vanilla buttercream first and then put a thin layer of rolled fondant on top. Most of our clients like the taste, and we leave it fairly thin since we have a fondant sheeter. Fondant looks really smooth and allows us to make a variety of designs, from ruffles to edible flowers and figurines. It’s basically edible playdough 🙂
What sweets are readily available for pickup?
We have a variety of gourmet cupcakes & cake pops readily available for walk-in purchase. We also carry chocolate/vanilla vegan and gluten-free cupcakes daily. Cupcakes flavors change weekly and are always posted on our Facebook and Instagram pages. On Fridays and Saturdays, we also have chocolate chip cookies (including vegan & gluten-free), muffins, vegan donuts, vegan cinnamon rolls, or vegan brownies available for walk-in purchase, but those desserts vary every week. On Thurs – Sat, we have a few small 6” cakes (6-10 servings) available for walk-in purchase (usually chocolate/vanilla flavor with vanilla, strawberry or cookies & cream buttercream filling). Cakes are decorated in a cute sprinkle design and are $40.
How far in advance should I place an order?
We strongly recommend placing your order at least 1-2 weeks in advance, which can be done in person or over the phone. A 50% deposit is required to confirm your order. Please note that orders are not booked until a deposit is received. DEPOSITS ARE NON-REFUNDABLE. If your order is placed over the phone, we will request to see the credit card used to make the deposit and a matching ID at pickup.
Can someone else pick up my order?
Sure! Just be sure they know the correct name the order is under. If your order was placed over the phone, please bring a photo of the credit card used for the deposit and a matching ID (cell picture will suffice as long as it’s a clearly legible picture). Any remaining balance can be paid by the person picking up.
Do you deliver?
Except for wedding cakes, we are not offering delivery at this time. All orders must be picked up.
Do you still offer decorating classes or private events at your shop?
Due to COVID and limited kitchen space to host the classes, we are not offering them anymore.
What forms of payment do you accept?
We accept cash and all major credit cards. We do not accept EBT/Link. We will ask to see the credit card used for any deposits made over the phone when you pick up your order, along with a matching ID. This helps us prevent fraudulent charges, which does affect a small, family-owned business like SSC.
Are masks required to enter your shop?
Yes! For the safety of our customers and staff, we require masks be worn before entering our shop. Any change in this policy will be updated here and announced on our social media pages.
Where can I park?
Street parking is available directly in front of our shop. A small driveway next to our building will also lead you to a small parking lot in the back. Parking is available along the fence.
Is curbside pickup available?
We are not offering curbside pickup anymore but if you need help carrying your order to your car, we will gladly assist you!
Can you reproduce a cake from a picture?
We love to see pictures for inspiration but would rather create a unique design for you! We can use elements of the designs you like and add our own artistic eye to create something unique. You’re also welcome to browse our photo gallery for inspiration. We literally have thousands of designs!
Do I need to refrigerate my sweets?
Cakes, cupcakes & cake pops should be stored in the fridge overnight. If they are being eaten the same day, they can be left out at room temp (75 degrees or cooler). Please bring them to room temp about an hour before your party. Custom sugar cookies can be left out at room temp for 1-2 days. Any leftover cookies should be stored in an airtight container at room temp. Leftover cakes, cupcakes & cake pops can be stored in an airtight container in the fridge for up to 5 days.
What is your cancellation policy?
A 50% deposit is required to place an order, which is NON-REFUNDABLE. We understand that last-minute changes can occur so if you call to cancel your order at least ten days in advance, we may roll over your deposit as a credit for a future order.